Trust & Safety
At Atmann, your well-being is our highest priority. Learn how we create a safe, trusted environment for your healing journey.
✓
Verified Practitioners
🔒
Secure Platform
💚
Community Guidelines
🛡️
24/7 Support
Our Commitment to Your Safety
Wellness is a deeply personal journey. At Atmann, we've built comprehensive safeguards to ensure that every interaction on our platform is respectful, professional, and supportive of your healing goals. Trust is the foundation of wellness, and we take that responsibility seriously.
✅ Practitioner Verification
Every practitioner on Atmann undergoes a rigorous verification process before they can offer services. We believe that trust begins with knowing who you're working with.
1
Identity Verification
Government-issued ID verification to confirm the practitioner's identity and legal status to practice.
2
Credential Verification
Validation of Reiki certifications, lineage documentation, and training credentials from recognized institutions.
3
Background Check
Screening for any history that could compromise user safety or platform integrity.
4
Interview & Assessment
Personal evaluation of ethics, communication skills, and alignment with Atmann's healing philosophy.
5
Ongoing Monitoring
Continuous review of ratings, feedback, and conduct to maintain quality standards.
✓ Verified Badge: Look for the blue verification badge on practitioner profiles. This indicates they have completed our full verification process.
📜 Community Guidelines
Our community guidelines ensure that Atmann remains a safe, respectful space for everyone. These apply to both users and practitioners.
✓ DO
- Treat everyone with respect and kindness
- Communicate honestly and clearly
- Honor scheduled appointments
- Provide constructive feedback
- Report concerns promptly
- Respect practitioner boundaries
- Maintain confidentiality
✗ DON'T
- Harass, threaten, or abuse others
- Share false or misleading information
- Request or provide medical advice
- Engage in discriminatory behavior
- Share explicit or inappropriate content
- Attempt to circumvent platform fees
- Impersonate others
🛡️ User Safety Guidelines
Before Your Session
- Review the practitioner's profile, credentials, and reviews thoroughly
- Check for the verification badge
- Read session descriptions and understand what to expect
- Communicate any health concerns or preferences in advance
- Trust your intuition—if something feels off, don't proceed
During Your Session
- Use in-app communication tools for all interactions
- You can end any session at any time if you feel uncomfortable
- Never share personal financial information with practitioners
- Report any inappropriate behavior immediately
- Virtual sessions: Ensure you're in a private, comfortable space
In-Person Sessions
- Meet in professional, appropriate locations
- Inform someone you trust about your appointment details
- Trust your instincts—leave if you feel unsafe
- Never agree to undisclosed session locations
Remember: Legitimate practitioners will never ask for payment outside the platform, request inappropriate personal information, or pressure you into additional sessions.
🙏 Practitioner Code of Conduct
All Atmann practitioners agree to uphold the highest standards of ethical practice:
Professional Standards
- Competence: Practice only within areas of certified training
- Honesty: Never make false claims about healing abilities or guaranteed outcomes
- Boundaries: Maintain appropriate professional boundaries at all times
- Confidentiality: Protect all user information and session content
- Respect: Honor user autonomy and personal beliefs
Session Standards
- Arrive on time and prepared for all sessions
- Provide clear explanations of techniques and processes
- Obtain consent before any energy work
- Refer users to medical professionals when appropriate
- Never diagnose, prescribe, or provide medical advice
Prohibited Behaviors
- Romantic or sexual advances toward users
- Financial solicitation outside the platform
- Discrimination based on any protected characteristic
- Sharing user information without consent
- Making guarantees about healing outcomes
Zero Tolerance: Violations of the Code of Conduct result in immediate investigation and may lead to permanent removal from the platform.
🔒 Data Security & Privacy
Your personal and wellness information deserves the highest protection:
How We Protect Your Data
- Encryption: All data encrypted in transit and at rest
- Access Controls: Strict role-based access to sensitive information
- Secure Infrastructure: SOC 2 compliant cloud hosting
- Regular Audits: Third-party security assessments
- Minimal Data Collection: We collect only what's necessary
Your Privacy Controls
- Choose what wellness information to share with practitioners
- Download or delete your data at any time
- Control communication preferences
- Opt-out of marketing communications
For complete details, read our Privacy Policy.
🤖 AI Safety & Transparency
Our AI features are designed to support—never replace—the human elements of healing:
AI Principles
- Transparency: We clearly label AI-generated content and recommendations
- Human Oversight: AI suggestions are reviewed and can be overridden
- No Medical Claims: AI never provides medical diagnoses or treatment
- Data Privacy: AI training uses anonymized, aggregated data only
- User Control: You can opt-out of certain AI features
AI Disclaimer: AI-powered features like chakra analysis provide informational insights only. They are not medical advice and should complement—not replace—professional healthcare and human practitioner expertise.
Report a Concern
Your safety matters most. If you experience or witness anything that concerns you, please report it immediately. All reports are treated confidentially and investigated thoroughly.
📋 What Happens When You Report
- Acknowledgment (Within 24 hours): We confirm receipt of your report and assign a dedicated team member.
- Investigation (1-5 business days): We gather information, review evidence, and may contact involved parties.
- Action: Based on findings, we take appropriate action ranging from warnings to permanent removal.
- Follow-up: We inform you of the outcome and any actions taken (while respecting privacy).
Possible Actions
- Warning to the reported party
- Mandatory retraining for practitioners
- Temporary account suspension
- Permanent removal from platform
- Reporting to relevant authorities (in serious cases)
No Retaliation: We have a strict anti-retaliation policy. You will never face negative consequences for making a good-faith report.
🆘 Emergency Resources
Important: Atmann is a wellness platform, NOT an emergency service. If you are experiencing a medical emergency or mental health crisis, please contact appropriate emergency services immediately.
Emergency Contacts (India)
- Emergency Services: 112
- Mental Health Helpline (iCALL): 9152987821
- Vandrevala Foundation: 1860-2662-345
- Women's Helpline: 181
When to Seek Emergency Help
- Thoughts of self-harm or suicide
- Medical emergencies or severe symptoms
- Threats of violence or imminent danger
- Suspected abuse situations