Privacy Policy

🔒 Privacy Policy

Atmann respects your privacy and is committed to protecting your personal information.

What Information We Collect

We may collect:

• Name, email, phone number
• Profile details shared by users or practitioners
• Booking, session, and payment details
• Chat messages and feedback shared within the app
• Device and usage data for app performance and analytics

How We Use Your Information

We use your information to:

• Provide and improve Atmann's services
• Enable bookings and communication
• Ensure platform safety and quality
• Comply with legal and regulatory requirements

Data Sharing

• User data is shared only with the practitioner involved in the session
• We do not sell user data to third parties
• Payment data is processed securely via third-party gateways

Data Security

We follow industry-standard security practices to protect your data.

Your Rights

You may request to:

• Access your data
• Correct your data
• Delete your account and data
• Withdraw consent

📜 Terms of Use

Atmann is a digital marketplace that connects users with independent wellness practitioners.

Platform Role

• Atmann does not provide medical or healing services
• Practitioners listed are independent professionals
• Atmann facilitates discovery, booking, and payments only

User Responsibilities

Users agree to:

• Provide accurate information
• Use the platform respectfully
• Not misuse or exploit practitioners or services

Bookings & Payments

• All bookings are subject to availability
• Payments must be completed via the platform
• Refunds follow the Refund Policy

Limitations

• Atmann does not guarantee outcomes of any session
• Wellness experiences may vary from person to person

✋ User Consent & Wellness Disclaimer

By using Atmann, you understand and agree that:

• Reiki and wellness sessions are complementary practices
• They are not a substitute for medical diagnosis or treatment
• Atmann does not claim to cure or diagnose any condition
• Emotional and energetic experiences may vary
• You are responsible for your health decisions

💳 Payment & Refund Policy

Payments

• Payments are made upfront through the app
• Prices are shown clearly before booking

Cancellations

• Users may cancel within the allowed window mentioned at booking
• Late cancellations may not be eligible for refunds

Refunds

Refunds are processed only if:

• Practitioner cancels the session
• Technical issues prevent session delivery

Refunds are credited to the original payment method or wallet.

🙏 Practitioner Terms

Practitioners on Atmann are independent professionals, not employees.

Eligibility

• Valid Reiki or wellness training credentials
• Agreement to Atmann's Code of Ethics
• Successful verification and onboarding

Responsibilities

Practitioners agree to:

• Provide honest and ethical services
• Maintain confidentiality
• Respect users emotionally and professionally
• Avoid false claims or guarantees

Payments

• Practitioners receive payouts as per agreed revenue share
• Payout cycles and deductions are clearly defined

⚖️ Practitioner Code of Ethics

All practitioners must:

• Practice with integrity and compassion
• Respect Reiki lineage and training authenticity
• Avoid fear-based or manipulative practices
• Maintain professional boundaries
• Keep user information confidential
• Avoid medical claims or diagnosis

🤝 Community Code of Conduct

Atmann is a respectful wellness community.

You must not:

• Harass, abuse, or exploit others
• Use manipulative or misleading practices
• Share inappropriate content
• Violate privacy or confidentiality

📢 Grievance Redressal Policy

If you have complaints or concerns, please contact us:

📅 Cancellation & Rescheduling Policy

• Users may reschedule sessions within allowed time limits
• Missed sessions without notice are non-refundable
• Practitioner no-shows are fully refundable

🛡️ POSH Policy

Atmann follows India's POSH Act (Prevention of Sexual Harassment at Workplace) to ensure a harassment-free workplace and platform.

🤖 AI Disclaimer

AI-based insights provided by Atmann are:

• Informational and supportive only
• Not diagnostic or predictive
• Intended to enhance self-awareness

🌍 Equal Opportunity & Non-Discrimination

Atmann is an equal-opportunity platform.

We do not discriminate based on:

• Gender
• Religion
• Caste
• Sexual orientation
• Disability
• Nationality